Terms, Conditions & Policies
Terms & Conditions
Welcome to Something Borrowed Blooms, Inc. ("Something Borrowed Blooms," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or placing an order on www.somethingborrowedblooms.com ("Site"), you agree to these Terms.
If you do not agree with these Terms, please do not use our Site or services.
1. Company Information
Legal Entity: Something Borrowed Blooms, Inc.
Address: 102 Max Drive, Lafayette, LA 70507
Email: info@sbblooms.com
2. Overview of Our Services
Something Borrowed Blooms provides premium silk floral rentals for weddings and events. Many of our products are rented, not sold. Each rental includes a set rental period, shipping both ways, and built-in coverage for normal wear and tear.
By renting from us, you agree that:
- You will use the items only for their intended purpose and in a responsible manner.
- You will return the items on time and in good condition, consistent with normal wear and tear.
- You will not attempt to disassemble, permanently alter, or expose items to fire, water, or open flame.
3. Rental Period
Our standard rental period is five (5) days, beginning up to three (3) days before the event date and ending one (1) day after the event.
We reserve the right to ship your order up to several days early when possible.
All rentals must be returned using the prepaid FedEx return label provided and in the original packaging. Returns must be dropped off at a FedEx location no later than one (1) day after your event date.
If the return date falls on a Sunday or a federal holiday, the next business day is acceptable.
Failure to return your rental items on time may result in a $25 per day late fee.
4. Product Care, Warranty, and Damage Policy
All rental items include built-in coverage for normal wear and tear, such as:
- Minor scuffs or broken petals
- Light stains or small cosmetic imperfections
However, you agree that:
- You will not intentionally damage or alter the items.
- You will not expose the flowers to fire, water, or other harmful conditions.
If items are damaged beyond normal wear and tear, you agree to pay up to 50% of the rental cost per damaged item.
If any items are not returned, you agree to pay up to 1.5 times (150%) the rental cost per unreturned item.
Examples of possible fees:
- Damaged Bridal Bouquet: $32
- Damaged Aisle Marker: $8
- Unreturned Bridesmaid Bouquet: $52
- Unreturned Corsage: $18
We may charge the card on file after inspection of the returned items to cover these fees.
5. Payment and Deposits
All orders require a 50% deposit at the time of booking.
The remaining 50% balance will be automatically charged at the time your order ships (typically 10 days before your event date).
We use Stripe to securely process and store payment information. Your card details are vaulted with Stripe and may be used to:
- Process the remaining balance of your order
- Charge for unreturned or damaged items (as described above)
- Expedite future orders
All taxes are calculated and collected via Stripe Tax.
6. Order Changes, Cancellations, and Refunds
a. Cancellations
- Cancellations made 90 days or more before your event date will receive a full refund of the deposit.
- Cancellations made less than 90 days before your event will forfeit the deposit.
- Cancellations must be submitted by email to info@sbblooms.com or through your customer account.
b. Order Edits
- You may edit or add items up until 2 weeks out from the event date.
- Within 2 weeks of the event date, no deletions or item removals are accepted.
- Additions after shipment must be placed as a new order.
c. Special Circumstances
For unforeseen situations (e.g., weather-related cancellations or emergencies), please contact us at info@sbblooms.com for consideration.
Refunds will be issued to the original payment method.
7. Shipping and Returns
- All shipments are made using FedEx.
- We only ship to physical addresses in the 48 contiguous US states.
- A prepaid FedEx return label and packaging materials are provided with every order.
- You must return all original packaging inserts; missing inserts will incur a $50 replacement fee.
We are not responsible for personal property unintentionally returned in your package.
8. User Content and Media
By submitting reviews, testimonials, images, or other content (collectively, "User Content") to Something Borrowed Blooms — including by tagging us on social media — you grant us a perpetual, worldwide, royalty-free license to use, display, reproduce, and distribute that content for marketing, advertising, and promotional purposes, including on our website, social media, and paid advertisements.
You represent that you own or have permission to share the User Content and that it does not violate any third-party rights.
9. Communications
By contacting us, you agree not to submit confidential or sensitive information through our forms or chat systems.
You may receive communications from us via email, text, or phone regarding your order, returns, or promotions. You can opt out of marketing emails at any time.
10. Third-Party Services
We use various third-party tools and integrations to operate our website and marketing systems, including but not limited to:
Freshchat, Active Campaign, Brevo, Refersion, Stripe, Stripe Tax, FedEx, InfoPlus, Grow, TikTok, Meta, Pinterest, Google Tag Manager, Snap Pixel, and Google Ads.
Use of these tools may involve limited data sharing as described in our Privacy Policy.
11. Privacy and Data Protection
We maintain a separate Privacy Policy describing how we collect, use, and share personal information.
If you reside outside the U.S., or if applicable under data privacy laws, you may contact us to access or delete your personal information.
12. Intellectual Property
All website content, including text, product designs, images, and trademarks, are owned by Something Borrowed Blooms, Inc. or its licensors. You may not copy, reproduce, or distribute our content without written consent.
13. Disclaimer of Warranties
Our products and services are provided "as is" and "as available."
We make no warranties, express or implied, regarding the suitability, quality, or safety of the products beyond the terms described above.
14. Limitation of Liability
To the fullest extent permitted by law, Something Borrowed Blooms, Inc. and its affiliates will not be liable for any indirect, incidental, or consequential damages.
Our total liability for any claim will not exceed the total rental fees paid by you for the order in question.
15. Indemnification
You agree to defend, indemnify, and hold harmless Something Borrowed Blooms, Inc. from any claims, damages, or expenses (including attorneys' fees) arising from your violation of these Terms or misuse of our products.
16. Governing Law and Dispute Resolution
These Terms are governed by and construed under the laws of the State of Louisiana, without regard to its conflict of laws principles.
Any dispute or claim arising out of or related to these Terms shall first be resolved through informal negotiation.
If unresolved, disputes shall be submitted to binding arbitration in Lafayette Parish, Louisiana, in accordance with the rules of the American Arbitration Association.
Each party shall bear its own costs, and arbitration shall be the exclusive remedy, except for small claims or injunctive relief.
17. Changes to These Terms
We may update or modify these Terms at any time by posting the updated version on our Site.
Your continued use of the Site after such updates constitutes your acceptance of the revised Terms.
18. Contact
For questions about these Terms, please contact:
Something Borrowed Blooms, Inc.
102 Max Drive, Lafayette, LA 70507
info@sbblooms.com
Privacy Policy
This Privacy Policy explains how Something Borrowed Blooms, Inc. ("Something Borrowed Blooms," "we," "our," or "us") collects, uses, and protects personal information obtained through our websites, services, and communications (collectively, the "Services").
By using our websites, including https://somethingborrowedblooms.com and https://sbblooms.com (collectively, the "Sites"), you agree to this Privacy Policy. If you do not agree, please discontinue using our Services.
1. Company & Contact Information
Data Controller: Something Borrowed Blooms, Inc.
Address: 102 Max Drive, Lafayette, LA 70507
Email: info@sbblooms.com
Phone: 1‑844‑879‑6222
2. Scope
This Privacy Policy applies to all personal information we collect through our Sites and Services. It does not apply to third-party websites or platforms that we do not own or control.
We currently serve customers in the United States and Canada. We do not process payments or ship products outside these regions.
3. Information We Collect
We collect the following categories of information:
a. Information You Provide
- Contact details (name, email, phone number, address)
- Account and order details
- Payment details (processed securely by Stripe; we retain only the last four digits)
- Communication preferences and correspondence
- Content you submit, such as reviews, testimonials, or media
b. Information Collected Automatically
When you visit our Site, we automatically collect:
- Device, browser, and network information (IP address, operating system, browser type)
- Website activity data (pages visited, time on page, referring URLs)
- Shopping and cart data
- Cookies, pixels, and analytics identifiers (see Section 5)
c. Information from Third Parties
We may receive information from:
- Payment processors (Stripe)
- Marketing platforms (ActiveCampaign, Brevo)
- Affiliate tracking systems (Refersion)
- Analytics and advertising platforms (Google Analytics 4, Meta, Pinterest, TikTok)
4. How We Use Your Information
We use personal information to:
- Process and fulfill rental orders
- Manage payments, deposits, and returns
- Communicate about orders, promotions, and support requests
- Improve our products, services, and website performance
- Provide customer support via Freshchat and email
- Send marketing emails and product recommendations (you may opt out anytime)
- Prevent fraud and ensure site security
- Comply with legal obligations and enforce our Terms of Service
We do not sell personal data.
5. Cookies, Tracking, and Analytics
We use cookies, pixels, and similar technologies to improve your experience and measure website performance. These may collect anonymous or pseudonymous identifiers about your visit.
We use tracking for:
- Site functionality (BigCommerce)
- Payment processing (Stripe)
- Analytics (Google Analytics 4)
- Marketing and ad performance (Meta Pixel, TikTok Pixel, Pinterest Tag, Snap Pixel)
- Email automation and personalization (ActiveCampaign, Brevo)
- Affiliate tracking (Refersion)
- Engagement tools (Freshchat)
You can manage or disable cookies in your browser settings. Blocking all cookies may limit certain site features.
For more information or to opt out of targeted advertising, visit the Digital Advertising Alliance Opt-Out Tool at http://www.aboutads.info/choices/.
6. How We Share Information
We share information only as needed to provide and improve our Services.
a. Service Providers
We use trusted service providers, including:
- BigCommerce – website hosting and e-commerce infrastructure
- AWS (Amazon Web Services) – cloud hosting
- Stripe – payment processing and card vaulting
- FedEx – shipping and returns
- ActiveCampaign / Brevo – marketing / store communications
- Freshchat – customer support chat
- Refersion – affiliate tracking and rewards
These partners are bound by data processing agreements and are not permitted to use your data for their own marketing.
b. Business Transfers
If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
c. Legal Compliance
We may disclose personal information if required by law or to protect our rights, customers, or property.
7. Data Security
We use industry-standard measures to protect your personal information, including:
- HTTPS encryption for all website traffic
- Secure, PCI-compliant payment processing via Stripe
- Limited internal access to personal data
- Regular monitoring for unauthorized access
While no online system is 100% secure, we take reasonable steps to safeguard your information.
8. Data Retention
We retain customer and order data as long as necessary to:
- Fulfill orders and provide customer service
- Meet tax, accounting, and legal obligations
- Maintain accurate business records
Once data is no longer needed, it is securely deleted or anonymized.
9. Your Privacy Rights (U.S. and Canada)
Depending on your state or province of residence, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing emails and targeted advertising
- Limit the use of sensitive personal information
To exercise your rights, contact us at 1‑844‑879‑6222 or info@sbblooms.com. We may verify your identity before processing your request.
10. California Privacy Rights (CPRA)
California residents have additional rights under the California Privacy Rights Act (CPRA):
- Right to know what personal data we collect and how it's used
- Right to delete personal data (subject to legal exceptions)
- Right to correct inaccurate information
- Right to opt out of the "sale" or "sharing" of data
- Right to non-discrimination for exercising privacy rights
We do not sell personal information in the conventional sense. However, certain marketing and advertising partnerships may constitute a "sale" or "share" under California law.
To exercise your CPRA rights, email info@sbblooms.com or call 1‑844‑879‑6222.
11. Children's Privacy
Our Services are not directed toward children under 18.
If you are under 18, you may use the Site only with the involvement of a parent or guardian.
We do not knowingly collect or store personal information from children under 13. If you believe your child has provided us with information, please contact us for removal.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page.
Material changes may be communicated via email or a notice on our website.
13. Contact Us
For questions about this Privacy Policy or your personal data, contact:
Something Borrowed Blooms, Inc.
102 Max Drive
Lafayette, LA 70507
1‑844‑879‑6222
info@sbblooms.com
Terms & Conditions
Welcome to Something Borrowed Blooms, Inc. ("Something Borrowed Blooms," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or placing an order on www.somethingborrowedblooms.com ("Site"), you agree to these Terms.
If you do not agree with these Terms, please do not use our Site or services.
1. Company Information
Legal Entity: Something Borrowed Blooms, Inc.
Address: 102 Max Drive, Lafayette, LA 70507
Email: info@sbblooms.com
2. Overview of Our Services
Something Borrowed Blooms provides premium silk floral rentals for weddings and events. Many of our products are rented, not sold. Each rental includes a set rental period, shipping both ways, and built-in coverage for normal wear and tear.
By renting from us, you agree that:
- You will use the items only for their intended purpose and in a responsible manner.
- You will return the items on time and in good condition, consistent with normal wear and tear.
- You will not attempt to disassemble, permanently alter, or expose items to fire, water, or open flame.
3. Rental Period
Our standard rental period is five (5) days, beginning up to three (3) days before the event date and ending one (1) day after the event.
We reserve the right to ship your order up to several days early when possible.
All rentals must be returned using the prepaid FedEx return label provided and in the original packaging. Returns must be dropped off at a FedEx location no later than one (1) day after your event date.
If the return date falls on a Sunday or a federal holiday, the next business day is acceptable.
Failure to return your rental items on time may result in a $25 per day late fee.
4. Product Care, Warranty, and Damage Policy
All rental items include built-in coverage for normal wear and tear, such as:
- Minor scuffs or broken petals
- Light stains or small cosmetic imperfections
However, you agree that:
- You will not intentionally damage or alter the items.
- You will not expose the flowers to fire, water, or other harmful conditions.
If items are damaged beyond normal wear and tear, you agree to pay up to 50% of the rental cost per damaged item.
If any items are not returned, you agree to pay up to 1.5 times (150%) the rental cost per unreturned item.
Examples of possible fees:
- Damaged Bridal Bouquet: $32
- Damaged Aisle Marker: $8
- Unreturned Bridesmaid Bouquet: $52
- Unreturned Corsage: $18
We may charge the card on file after inspection of the returned items to cover these fees.
5. Payment and Deposits
All orders require a 50% deposit at the time of booking.
The remaining 50% balance will be automatically charged at the time your order ships (typically 10 days before your event date).
We use Stripe to securely process and store payment information. Your card details are vaulted with Stripe and may be used to:
- Process the remaining balance of your order
- Charge for unreturned or damaged items (as described above)
- Expedite future orders
All taxes are calculated and collected via Stripe Tax.
6. Order Changes, Cancellations, and Refunds
a. Cancellations
- Cancellations made 90 days or more before your event date will receive a full refund of the deposit.
- Cancellations made less than 90 days before your event will forfeit the deposit.
- Cancellations must be submitted by email to info@sbblooms.com or through your customer account.
b. Order Edits
- You may edit or add items up until 2 weeks out from the event date.
- Within 2 weeks of the event date, no deletions or item removals are accepted.
- Additions after shipment must be placed as a new order.
c. Special Circumstances
For unforeseen situations (e.g., weather-related cancellations or emergencies), please contact us at info@sbblooms.com for consideration.
Refunds will be issued to the original payment method.
7. Shipping and Returns
- All shipments are made using FedEx.
- We only ship to physical addresses in the 48 contiguous US states.
- A prepaid FedEx return label and packaging materials are provided with every order.
- You must return all original packaging inserts; missing inserts will incur a $50 replacement fee.
We are not responsible for personal property unintentionally returned in your package.
8. User Content and Media
By submitting reviews, testimonials, images, or other content (collectively, "User Content") to Something Borrowed Blooms — including by tagging us on social media — you grant us a perpetual, worldwide, royalty-free license to use, display, reproduce, and distribute that content for marketing, advertising, and promotional purposes, including on our website, social media, and paid advertisements.
You represent that you own or have permission to share the User Content and that it does not violate any third-party rights.
9. Communications
By contacting us, you agree not to submit confidential or sensitive information through our forms or chat systems.
You may receive communications from us via email, text, or phone regarding your order, returns, or promotions. You can opt out of marketing emails at any time.
10. Third-Party Services
We use various third-party tools and integrations to operate our website and marketing systems, including but not limited to:
Freshchat, Active Campaign, Brevo, Refersion, Stripe, Stripe Tax, FedEx, InfoPlus, Grow, TikTok, Meta, Pinterest, Google Tag Manager, Snap Pixel, and Google Ads.
Use of these tools may involve limited data sharing as described in our Privacy Policy.
11. Privacy and Data Protection
We maintain a separate Privacy Policy describing how we collect, use, and share personal information.
If you reside outside the U.S., or if applicable under data privacy laws, you may contact us to access or delete your personal information.
12. Intellectual Property
All website content, including text, product designs, images, and trademarks, are owned by Something Borrowed Blooms, Inc. or its licensors. You may not copy, reproduce, or distribute our content without written consent.
13. Disclaimer of Warranties
Our products and services are provided "as is" and "as available."
We make no warranties, express or implied, regarding the suitability, quality, or safety of the products beyond the terms described above.
14. Limitation of Liability
To the fullest extent permitted by law, Something Borrowed Blooms, Inc. and its affiliates will not be liable for any indirect, incidental, or consequential damages.
Our total liability for any claim will not exceed the total rental fees paid by you for the order in question.
15. Indemnification
You agree to defend, indemnify, and hold harmless Something Borrowed Blooms, Inc. from any claims, damages, or expenses (including attorneys' fees) arising from your violation of these Terms or misuse of our products.
16. Governing Law and Dispute Resolution
These Terms are governed by and construed under the laws of the State of Louisiana, without regard to its conflict of laws principles.
Any dispute or claim arising out of or related to these Terms shall first be resolved through informal negotiation.
If unresolved, disputes shall be submitted to binding arbitration in Lafayette Parish, Louisiana, in accordance with the rules of the American Arbitration Association.
Each party shall bear its own costs, and arbitration shall be the exclusive remedy, except for small claims or injunctive relief.
17. Changes to These Terms
We may update or modify these Terms at any time by posting the updated version on our Site.
Your continued use of the Site after such updates constitutes your acceptance of the revised Terms.
18. Contact
For questions about these Terms, please contact:
Something Borrowed Blooms, Inc.
102 Max Drive, Lafayette, LA 70507
info@sbblooms.com
Privacy Policy
This Privacy Policy explains how Something Borrowed Blooms, Inc. ("Something Borrowed Blooms," "we," "our," or "us") collects, uses, and protects personal information obtained through our websites, services, and communications (collectively, the "Services").
By using our websites, including https://somethingborrowedblooms.com and https://sbblooms.com (collectively, the "Sites"), you agree to this Privacy Policy. If you do not agree, please discontinue using our Services.
1. Company & Contact Information
Data Controller: Something Borrowed Blooms, Inc.
Address: 102 Max Drive, Lafayette, LA 70507
Email: info@sbblooms.com
Phone: 1‑844‑879‑6222
2. Scope
This Privacy Policy applies to all personal information we collect through our Sites and Services. It does not apply to third-party websites or platforms that we do not own or control.
We currently serve customers in the United States and Canada. We do not process payments or ship products outside these regions.
3. Information We Collect
We collect the following categories of information:
a. Information You Provide
- Contact details (name, email, phone number, address)
- Account and order details
- Payment details (processed securely by Stripe; we retain only the last four digits)
- Communication preferences and correspondence
- Content you submit, such as reviews, testimonials, or media
b. Information Collected Automatically
When you visit our Site, we automatically collect:
- Device, browser, and network information (IP address, operating system, browser type)
- Website activity data (pages visited, time on page, referring URLs)
- Shopping and cart data
- Cookies, pixels, and analytics identifiers (see Section 5)
c. Information from Third Parties
We may receive information from:
- Payment processors (Stripe)
- Marketing platforms (ActiveCampaign, Brevo)
- Affiliate tracking systems (Refersion)
- Analytics and advertising platforms (Google Analytics 4, Meta, Pinterest, TikTok)
4. How We Use Your Information
We use personal information to:
- Process and fulfill rental orders
- Manage payments, deposits, and returns
- Communicate about orders, promotions, and support requests
- Improve our products, services, and website performance
- Provide customer support via Freshchat and email
- Send marketing emails and product recommendations (you may opt out anytime)
- Prevent fraud and ensure site security
- Comply with legal obligations and enforce our Terms of Service
We do not sell personal data.
5. Cookies, Tracking, and Analytics
We use cookies, pixels, and similar technologies to improve your experience and measure website performance. These may collect anonymous or pseudonymous identifiers about your visit.
We use tracking for:
- Site functionality (BigCommerce)
- Payment processing (Stripe)
- Analytics (Google Analytics 4)
- Marketing and ad performance (Meta Pixel, TikTok Pixel, Pinterest Tag, Snap Pixel)
- Email automation and personalization (ActiveCampaign, Brevo)
- Affiliate tracking (Refersion)
- Engagement tools (Freshchat)
You can manage or disable cookies in your browser settings. Blocking all cookies may limit certain site features.
For more information or to opt out of targeted advertising, visit the Digital Advertising Alliance Opt-Out Tool at http://www.aboutads.info/choices/.
6. How We Share Information
We share information only as needed to provide and improve our Services.
a. Service Providers
We use trusted service providers, including:
- BigCommerce – website hosting and e-commerce infrastructure
- AWS (Amazon Web Services) – cloud hosting
- Stripe – payment processing and card vaulting
- FedEx – shipping and returns
- ActiveCampaign / Brevo – marketing / store communications
- Freshchat – customer support chat
- Refersion – affiliate tracking and rewards
These partners are bound by data processing agreements and are not permitted to use your data for their own marketing.
b. Business Transfers
If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
c. Legal Compliance
We may disclose personal information if required by law or to protect our rights, customers, or property.
7. Data Security
We use industry-standard measures to protect your personal information, including:
- HTTPS encryption for all website traffic
- Secure, PCI-compliant payment processing via Stripe
- Limited internal access to personal data
- Regular monitoring for unauthorized access
While no online system is 100% secure, we take reasonable steps to safeguard your information.
8. Data Retention
We retain customer and order data as long as necessary to:
- Fulfill orders and provide customer service
- Meet tax, accounting, and legal obligations
- Maintain accurate business records
Once data is no longer needed, it is securely deleted or anonymized.
9. Your Privacy Rights (U.S. and Canada)
Depending on your state or province of residence, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing emails and targeted advertising
- Limit the use of sensitive personal information
To exercise your rights, contact us at 1‑844‑879‑6222 or info@sbblooms.com. We may verify your identity before processing your request.
10. California Privacy Rights (CPRA)
California residents have additional rights under the California Privacy Rights Act (CPRA):
- Right to know what personal data we collect and how it's used
- Right to delete personal data (subject to legal exceptions)
- Right to correct inaccurate information
- Right to opt out of the "sale" or "sharing" of data
- Right to non-discrimination for exercising privacy rights
We do not sell personal information in the conventional sense. However, certain marketing and advertising partnerships may constitute a "sale" or "share" under California law.
To exercise your CPRA rights, email info@sbblooms.com or call 1‑844‑879‑6222.
11. Children's Privacy
Our Services are not directed toward children under 18.
If you are under 18, you may use the Site only with the involvement of a parent or guardian.
We do not knowingly collect or store personal information from children under 13. If you believe your child has provided us with information, please contact us for removal.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page.
Material changes may be communicated via email or a notice on our website.
13. Contact Us
For questions about this Privacy Policy or your personal data, contact:
Something Borrowed Blooms, Inc.
102 Max Drive
Lafayette, LA 70507
1‑844‑879‑6222
info@sbblooms.com
